FAQ's
Q- How much is shipping?
A- We offer FREE Standard Delivery to the USA & CANADA.
Q- How long does shipping take?
A- All orders are shipped within 1-3 business days
Shipping- U.S orders will deliver within 3-7 days.
Q- Where is my order?
A- Contact us at support@simplissa.com with your full name, your mailing address and your confirmation number.
Q- What is my tracking number?
A- This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out to us (support@simplissa.com) is you have not received your tracking number 5 days after placing your order.
Q- I’ve lost my tracking number. What can I do?
A- Simply contact us at support@simplissa.com with your full name and mailing address, we will then resend your confirmation number.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order at support@simplissa.com.
We can change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- How can I cancel my order?
A- You must contact us within 12 hours. We cannot cancel your order once it has already shipped.
Q- What is your return policy?
A- Please see our Refund and Return Policy by clicking on this link: https://simplissa.com/policies/refund-policy
Q- Who do I contact if there is something wrong with my order?
A- If there is something wrong with a purchase, let us know right away! Describe the issue and send any available photos to support@simplissa.com.
Contact Us
If we still haven’t managed to answer your questions, please feel free to contact us at support@simplissa.com and we will get back to you within 24 hours! Thank you for your trust!